First time setup / password reset AVD

Created by Andrew Oakes, Modified on Mon, 18 Dec, 2023 at 9:52 AM by Cameron Boyd

Important note, if you forgot your password, and you have not signed into AVD before, you will need to reach out to a Vista administrator to have them assist you. This setup requires you to know your password.



  1. To reset your password, first navigate to https://client.wvd.microsoft.com/arm/webclient
  2. After that, it will ask you to sign in. If you already have a Microsoft account, ignore the option to login using that account, and instead select Use another account.
  3. After clicking, it will request an email. This email will typically follow the following format: firstinitial.lastname.companycode@viewpoint.cloud If this does not work, contact your Vista Administrator
    For Silvertrek, the company code is "jate". So the account name will be in the form of: f.lastname.jate@viewpoint.cloud
  4. After entering the viewpoint.cloud email address, hit next.
  5. It will then request a password. This password will be the same as your current Vista password. If you are resetting your password because it was forgotten, you will need to contact an administrator to have them reset it for you. Enter your password, and hit Sign in
  6. If sign in was successful, you will see a screen pop up saying "More information required". Hit Next
  7. On the next screen, it will ask you to download the Microsoft authenticator app. This is for two-factor authentication. (Feel free to use whatever authenticator app you prefer, by hitting the alternate option in the bottom left corner.) Install Microsoft Authenticator app (or your preferred authenticator app) on your phone and hit Next
  8. Set up your Microsoft Authenticator account, and hit Next again
  9. On the next screen, a QR code will appear. Hit the "+" sign in the top right of the Microsoft Authenticator app, choose for work or for school then scan the QR code on your computer screen, and hit Next.
  10. A number will appear on your computer screen, and your authenticator app will ask you to type the number in, After you press submit, your authenticator setup will be complete. Hit Next, followed by Done
  11. You can now reset your password at https://passwordreset.microsoftonline.com/ using the same email set up in the steps above (firstinitial.lastname.companycode@viewpoint.cloud) and hit Next
  12. Enter the code currently being generate by your authenticator app, or send a push notification to your authenticator app and approve it.
  13. Lastly, enter and confirm your new password, and click Finish.

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