Trimble Identity (Trimble ID) Frequently Asked Questions FAQ

Trimble Identity (TID) Overview

What is Trimble Identity (TID)?

• A single sign-on (SSO) account for accessing Trimble applications and services, including Viewpoint products.

• With one Trimble/Viewpoint login (TC1), you can access multiple Trimble products without signing in again.

• When logging into a Viewpoint app with TC1, you may be asked to create or use your Trimble account.

Forgot Password:

1. Click Forgot Password on the Trimble login page.

2. Enter your account email and follow instructions to receive a reset code.

3. If the email doesn’t exist, create a new Trimble account.

No emails received?

• Check spam or firewall settings.

• Add trimble.com to safe senders.

• Emails come from no-reply@account.trimble.com.

Locked Out:

• Too many failed login attempts lock your account for 15 minutes.

• Either wait or reset your password to regain access.

3rd-Party Sign-In:

• Google, Apple, and Microsoft logins are supported.

• Using social sign-on makes that account your Trimble ID, with all password and MFA management handled by the provider.

Multi-Factor Authentication (MFA):

• For Viewpoint for Projects (VFP): see VFP MFA guide.

• For other products: enabling MFA in Admin Center > Enterprise Settings > Security requires users to set it up on team.viewpoint.com.

• MFA applies across products using Viewpoint ID SSO but is enforceable only via Viewpoint Team sign-in.

• Mobile app logins follow the same process.

• External collaborators not on Azure AD also need to upgrade.

Enabling MFA:

• If you enable MFA, it becomes required for your account.